What to do when we are closed

Out of Hours Emergencies

If you need a doctor outside normal surgery hours please ring the practice on 01708 440187. An answerphone will give you information on how to contact the duty doctor. Have a pen and paper available to take down the details. Havering CCG is responsible for commissioning this service. Alternatively, you can ring 111 who will be able to advise you on out of hour services.

Call 111 when it's less urgent than 999

If you need out of hours help, you should telephone 111 which is a free-phone number nationwide. Trained staff located at the call control centre will handle your enquiry.  

On dialling 111 a team of fully trained advisers and experienced nurses will assess your condition and direct you to the local service that can help you best, when you need it. That could be your GP surgery, an out of hours GP, A&E, a local urgent care centre, emergency dentist or a late opening pharmacist.

Remember the Out of Hours Service is for urgent problems only. Please do not contact the service for a second opinion or for anything which can wait until the next working day.

If you have a minor ailment you could visit your local pharmacy who will be able to provide you with some help or signpost you onto the next available service.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

Mental Health Crisis?

You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.