Hornchurch Healthcare

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Patient Participation Group

We would like to know how we can improve our service to you and how you perceive the Practice and our staff.

What are patient participation groups and why are they important?

PPGs offer a way for patients and practice staff to talk to each other, to share experiences and ideas, and to work together to improve patient experience at the practice.  Doctors and practice staff cannot be registered at the practice they work in and so don’t have the experience of actually being a patient there – Patients do!  This means that patients can use their voice to identify ways to improve the service that staff might not be in a position to see. 

The main purpose of a PPG is to represent patients’ views and work with the practice to make changes.  Some PPGs also volunteer to carry out other activities such as health promotion events, acting as advocates to encourage other patients to take responsibility for their own health, setting up support groups, promoting practice services and more. 

We welcome patients from all ages and backgrounds to join our PPG.  Currently, we meet weekly in Langton’s Gardens to discuss current issues.  We will always ensure that a member of staff is present, this may be a GP, nurse or member of the management team.

Structure of a PPG:



PPG members


Practice management team

Depending on the level of participation and activity the PPG may wish to enrol additional roles.  Reports, agendas, minutes and action plans should be published on our website.

We encourage more patients to get in touch and join our PPG!

If you wish to participate simply join us at 1pm in Langtons Gardens or contact the Practice or complete the online form by clicking on the button shown below

OR: if you prefer, you can download the sign-up form below, print it out, fill it in, and post it to the Practice, put it through the letterbox, or hand it to a Receptionist.

Download the pdf version of our sign up form

We aim to acknowledge your request within a few days.

Please note that the PPG cannot become involved in matters of a specifically medical or clinical nature.

The information you supply us will be used lawfully, in accordance with the Data Protection Act 2018. The Data Protection Act 2018 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.