Welcome to Hornchurch Healthcare

We are a progressive doctor’s surgery based in Hornchurch, Essex. We offer a traditional general practice with an emphasis on health promotion and personalised health care. Our aim is to work with our patients to achieve optimal health outcomes. We are also a teaching practice and are affiliated to St Barts and the Royal London Medical School.

We are encouraging patients to give their views about how the practice is doing e.g. what we are doing well, what we can do better and how the practice should change for the future.

We are a PMS (personal medical service) practice offering NHS and Private General Practice services to our patients.

Know who to turn to for your healthcare

We want to help you get the right medical assistance when you’re ill, injured or have a long term condition. Going directly to the person with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.


When you need healthcare advice or help with medicines


Sudden loss of vision. Blurred vision. Painful or red eyes?


When your mouth or teeth need urgent attention

NHS Out-of-hours

When your GP and local pharmacy are closed

Minor injury

You will usually need a GP referral, except in an emergency.

Accident & Emergency

When an illness or injury is serious or life-threatening


Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments.


Latest Updates

Monday 23/5/22

Please note that we are answering the phones – it does take a while for calls to come through the remote system so please don’t give up – stay on the line and we will answer you.  We have tested it and it doesn’t ring on our end until you have been holding on for about 60seconds.  We know this isn’t perfect but we are doing our best!  Once again, thank you to everyone for bearing with us and being so supportive.

You can still use e-consult and email us queries: [email protected]


We are working from 2 sites; Upminster Bridge Surgery and South Hornchurch Health Centre.  You will be advised where to attend when you call.

If you already have an appointment booked we will contact you to let you know where it will be.

Further updates will be posted here when we have new information.

Important Update 13/5/22

The Medical Centre in Billet Lane, Hornchurch, has been temporarily closed until further notice following the discovery of legionella bacteria during routine testing of the water supply.

To ensure the safety of patients, anyone registered with Hornchurch Healthcare and Billet Lane Medical Practice requiring a face to face appointment will be seen at another nearby surgery. Patients due to have appointments at either surgery will be contacted directly.

If you need an appointment or for further information during opening hours ring Hornchurch Healthcare on 01708 440187.

Out of hours health services can be contacted by calling 111.

It is important to note that while legionella can be found in water supplies, the majority of people exposed to it will not become ill with Legionnaires’ disease and the illness cannot be spread from person-to-person. However, if you do feel unwell contact 111.

For more information visit https://www.nhs.uk/conditions/legionnaires-disease/


Information when attending the practice:

We still require anyone visiting the practice to wear a face covering, use hand sanitiser and observe social distancing.

Covid rates in our area are still very high.

These precautions are for the benefit of the whole practice population – we can only deliver the health care you need if we have staff to do so.  By the nature of what we do, we often have very vulnerable people in the building and as a community it is our duty to protect them as best we can.

As a practice, we would like to say a big thank you to everyone who has supported us and adhered to these requests over the last 2 years.  We have had a very high percentage of people complying with no issues whatsoever.

As soon as we receive updated infection control guidance from NHSEngland that would allow us to relax these rules, we will do so.  We hope you understand the need to continue wearing face coverings in the surgery for now.

Thank you and Stay Safe

The Hornchurch Healthcare Team



Get your Covid-19 vaccine today

We urge everyone aged 5 and over who has not yet had their first, second or booster vaccine to book on the national booking system (or call 119) or find a walk-in site. 

Vaccination is the best protection we have against Covid-19 (including the Omicron variant), serious illness and hospitalisation. 

There is comprehensive information on the over 100 vaccination sites in north east London, guidance, and answers to questions about the vaccine here. 

Getting the help you need 

The NHS is very busy as Covid-19 infection rates continue to be high. This means we have a number of staff who are ill or having to isolate at the moment, but we’ll help you get urgent care when you need it.  

You can contact us via our website or by phone. Many appointments are now over the phone. This is for everyone’s safety and means we can manage the huge increase in requests for help and advice with the fewer staff we have available. 

We will assess your situation and invite you into the practice if necessary. Appointments will be held in the best way to prioritise those most in need and keep you safe from Covid. Non-urgent enquiries may have to wait a bit longer. 

We can arrange same-day appointments, either by phone or in person, if you need urgent care but please don’t visit without an appointment.  

This website can help you find the right service for your needs: Urgent care – NHS North East London CCG

If you feel unwell or have a minor injury, your local pharmacist can offer advice and medicines to help you treat your condition at home or you can visit NHS111 and if you cannot access the internet, call 111. 

Please remember that 999 and A&E are for emergencies.  

Please help reduce infections, help us help you and keep each other safe by following the latest Covid-19 rules and getting vaccinated.


Practice closed for training, 2022:

On the second Tuesday of every month we are closed for Havering-wide GP and nurse training.  There are increased appointments with the out of hours GP services to support you on those afternoons.  Please call NHS 111 if you need help when we are closed.

Next training dates 2pm – 6.30pm:

Tuesday 10th April

Tuesday 10th May

Tuesday 14th June

Tuesday 12th July

Tuesday 13th September

Tuesday 11th October

Tuesday 8th November